315-474-7000

FAQ’s

Q: Are there any options for getting my toner delivered faster than the average estimated time?

A: Yes! Eastern Managed Print Network offers overnight delivery, as well as messenger service (at an additional fee) in the case of a toner emergency. Just let one of our supply representatives know that you’d like to upgrade your delivery time.

Q: How can I schedule a training session for my office?

A: Let your Solution Specialist know you are interested in Training and they will have our Inventory Control Team reach out to you to schedule a time at your convenience.

Q: How can I submit my meter reads to Eastern Managed Print Network?

A: You can submit them by Clicking Here, or by visiting the Eastern Managed Print Network Website, faxing them to 315-474-6479 or emailing to metercount@easterncopy.com.

Did you know, if you have networked devices, the Eastern Managed Print Network 360 App can automatically pull your meter reads?

Q: How do I return unused toner that I no longer need?

A: Contact supp.com with your contact information and the toner you’d like to return. One of our supply representatives will respond to your request promptly.

Q: How long should it take for me to receive my toner?

A: On average, the estimated time of arrival for your toner is 2-3 business days after the order is placed.

Q: I received an incorrect toner order – how do I get the correct toner?

A: Contact our Supply Department at Supplies@easternmpn.com or (800) 836-2505 and let one of our supply representatives know right away. We’ll correct your order as soon as possible.

Q: I’m not sure who my Solutions Specialist is, who can I contact for assistance?

A: Give us a call! Please Contact Us for the general phone number for our offices, and one of our Administrative Assistants will help to direct your call.

Q: Is there a cost associated with the training offered by Eastern Managed Print Network Product Specialists?

A: No. Training for your devices is complementary and unlimited throughout the duration of your partnership with Eastern Managed Print Network.

Q: My Solutions Specialist has informed me that my equipment is on backorder, when can I expect it to arrive?

A: It is difficult for Eastern Managed Print Network to provide estimated arrival time on backordered equipment. Your Solutions Specialist or our Inventory Control Processors will reach out to you when we confirm that your equipment is ready for delivery.

Q: What is the Supply Freight Fee on my bill for?

A: The Supply Freight charge on your invoice is similar to a shipping and handling fee. This fee includes processing and shipping charges for your supply order. This is just another way Eastern Managed Print Network streamlines your business. Instead of charging you shipping for each individual supply order, Eastern Managed Print Network determines a set fee based on your contracted volume.

Q: What solutions does Eastern Managed Print Network offer?

A: We offer Xerox Multifunction and Printing devices, Smart Technology, HP Printing devices, managed print services, and much more. Ask your Solutions Specialist for more details.

Q: Where can I troubleshoot my Xerox device?

A: Eastern Managed Print Network has a link for a Xerox Knowledge Base right on their website. This tool is organized by model number and will allow you to use keywords to search for step-by-step directions to troubleshoot your device.

Eastern Managed Print Network also has Quick Solution Videos to walk you through a visual resolution to the most common questions we receive.

Q: Who should I contact for questions about my Eastern Managed Print Network or leasing company invoice?

A: Your Solutions Specialist will be more than happy to answer your questions, or find someone at Eastern Managed Print Network who can assist.